📄 Return & Refund Policy

Falcon Garden Tools

At Falcon Garden Tools, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help — within reasonable limits.

📌 Eligibility for Returns

• Product is defective, damaged, or not as described.
• Return request raised within 7 days of delivery.
• Item must be unused and returned with original packaging, invoice, manuals, and accessories.

Note: Returns are not accepted for products damaged due to misuse, improper handling, or normal wear and tear.

📌 How to Raise a Return Request

1. Log in to your account.
2. Go to My Orders / Order History.
3. Select the order you want to return.
4. Click Raise Return Request.
5. Fill details:
   • Reason for return
   • Upload images/video (if required)
   • Additional comments
6. Submit the request.

Our team will review your request within 24–48 hours and notify you via email/SMS.

For help, contact support@falcongardentools.com or call 85588-81728 (Mon–Sat, 9 AM – 6 PM).

📌 Refund Process

• Returned product will be inspected after reaching our facility.
• After approval:
  • Prepaid Orders: Refund within 7–10 working days.
  • COD Orders: Refund via bank transfer.

Note: Shipping charges are non-refundable unless the return is due to our error.

📌 Non-Returnable Items

• Products damaged after delivery due to misuse.
• Items without original packaging or invoice.
• Customized or made-to-order products.
• Clearance or promotional sale items (unless defective).

📌 Important Note

Falcon Garden Tools reserves the right to refuse returns that do not meet the above conditions. In case of disputes, the company’s decision will be final and binding.